CONTACT US
We’re here to help with product questions, orders, sizing, returns, and anything else NAMU.
CUSTOMER SERVICE HOURS
Monday-Friday 9:00 AM-5:00 PM PT
Saturday-Sunday Closed
Can I make an edit, change, or cancel my order? ⌄
Email us as soon as possible with your order number. If the order has not shipped yet, we’ll do our best to help.
How do I pick the right size? ⌄
Start with your normal shoe size. For half sizes, wider feet, or if you plan to wear socks, we recommend sizing up.
What if I’m between sizes, wear socks, or have wider feet? ⌄
Size up for the best fit and comfort, especially if you are between sizes, have wider feet, or plan to wear socks.
Returns & Exchanges ⌄
Visit our returns page to start a return or exchange. Make sure your order number and email are ready.
What is your shipping policy? ⌄
Shipping details, timelines, and available options are shown at checkout and on our shipping page.
Do you offer any discounts? ⌄
Sign up for our mailing list to hear about product drops, recovery tips, and exclusive offers.
Track order ⌄
Use the tracking link in your shipping confirmation email, or reach out with your order number and we’ll help.
Report issue ⌄
Send us a message with your order number, photos if helpful, and a quick note about what happened.
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Between sizes, planning to wear socks, or have wider feet? We recommend sizing up for the best fit and comfort.