Frequently
Asked
Questions

Find answers to common questions about
orders, sizing, shipping, returns, and
our recovery footwear.

Sizing

Are NAMU slides true to size?

If you wear half sizes or tend to have a wider foot, we recommend sizing up.

How do I choose the right size?

NAMU slides fit true to size with a generous toe box. If you're between sizes, we recommend sizing up to ensure your toes have room to splay naturally.

Are NAMU slides unisex?

Yes, NAMU slides are unisex and designed to accommodate a wide range of foot shapes. Be sure to check the specific sizing chart on each product page for guidance.

Product & Recovery

Can I wear NAMU slides all day, or are they just for post-workout?

NAMU slides are optimized for the post-activity transition window, but many people wear them for longer periods or even as everyday footwear. The zero drop, wide toe box, and moderate cushioning make them suitable for extended wear.

How do NAMU slides compare to minimalist sandals or barefoot shoes?

NAMU occupies the middle ground. Minimalist sandals provide ground feel but often lack cushioning for comfort on hard surfaces. NAMU provides moderate cushioning and textured stimulation for post-activity fatigue while maintaining sensory engagement.

Can I wear NAMU slides for long periods?

Absolutely. Our SEED design is engineered for all-day comfort, stimulating key zones throughout your foot to support recovery whether you’re at home, on the field, or traveling.

Will the textured footbed feel uncomfortable at first?

Most people find the textured Recovery Seed® zones feel like a massage with every step. If your feet have been in heavily cushioned shoes for years, you may notice the stimulation more initially.

Are these slides good for people with plantar fasciitis or other foot conditions?

Many people with foot issues find that strengthening intrinsic foot muscles can help over time. However, acute injuries or specific medical conditions should be evaluated by a healthcare provider. NAMU slides are designed for active recovery, not orthopedic treatment.

Are NAMU slides suitable for youth athletes and sports teams?

Yes. NAMU slides are popular among youth sports teams, leagues, and training programs. For team orders, please complete our Team & Group Inquiry Form and a NAMU representative will be in touch.

Performance & Durability

Are NAMU slides water-resistant?

Yes. Our slides are water-friendly and quick-drying, making them ideal for poolside, post-practice, or all-weather use.

How long will my NAMU slides last?

With regular use, NAMU slides are designed to last 1–3 years, depending on activity level and care. They are durable enough for everyday wear while maintaining their supportive and recovery-focused design.

Can NAMU slides be used outdoors on rough surfaces?

Yes. While they are designed primarily for comfort and recovery, NAMU slides feature durable outsoles suitable for casual outdoor use. Avoid excessively abrasive terrain to extend lifespan.

Materials & Care

What materials are NAMU slides made of?

NAMU slides are made from Soleic®, a 100% biodegradable thermoplastic polyurethane. It is fully recyclable, eco-friendly, and designed to reduce microplastics in the environment.

What makes Soleic® different from other eco-friendly materials?

Most sustainable footwear uses recycled materials or bio-based ingredients but still creates forever plastics. Soleic® is 100% biodegradable, meaning it breaks down completely and leaves no microplastics.

How do I clean my NAMU slides?

Rinse with mild soap and water and allow to air-dry in a shaded area. Avoid machine washing or prolonged sun exposure to maintain the integrity of the material.

Are NAMU slides environmentally friendly?

Yes. Our Soleic® material is fully biodegradable and reduces greenhouse gas emissions compared to traditional TPU. We are also proud members of 1% for the Planet.

Orders & Shipping

Does NAMU offer free shipping?

Yes. We offer free standard shipping on all U.S. orders. Expedited shipping is available at an additional cost.

How long does delivery take for my NAMU slides?

Standard shipping typically takes 3–7 business days within the U.S. International shipping timelines vary depending on location.

Can I track my NAMU order?

Yes. Once your order ships, you will receive a tracking number via email or mobile phone to monitor your delivery.

Can I place a bulk order for a youth team or organization?

Absolutely. We work with youth sports teams, schools, and leagues to provide bulk orders with special pricing. Please complete our Team & Group Inquiry Form with your team details.

Exchanges & Returns

What is NAMU’s return policy?

Returns are possible within 30 days of receiving your order. Products must have been purchased from namufootwear.com, be in new condition, unworn, include original tags, and include original packaging. Please visit our Returns and Exchanges page for details.

Can I exchange my NAMU slides for a different size or color?

Yes. Exchanges are possible within 30 days of receiving your order. Products must be in new condition, unworn, include original tags, and include original packaging. Please visit our Returns and Exchanges page for details.

What if my NAMU slides arrive damaged or defective?

Please email our team at info@namufootwear.com immediately and we will guide you through your options. We may require details and photos.

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